What to do with dissatisfied clients

Any business owner must come to the realization that problems are going to arise at some point. While it may not be what we desire, we can more readily handle these situations if we are prepared in advance. Today, we discuss how to handle client dissatisfaction.

In this episode, Rebecca and Shaun talk about:

  • Feeling like the client’s punching bag and the stressful emotions that come with it
  • Dealing with damaged and defective products
  • Acknowledging concerns so the client feels understood and heard
  • Offering to resolve issues with the time and resources available to you
  • Making client aware of what you cannot do – Reference terms of the contract
  • Not taking responsibility for problems you did not cause
  • Obtaining the client’s written agreement 
  • How markup revenue can protect you when solving problems 

Mentioned:

Hottie Shoutout – Katy Jaeger, Surf Perch Interiors

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